AI & Change Management Statistics as of Feb. 2025
February 14, 2025

Below is a list of statistics I used while writing my AI Operations book.
**AI statistics **
Here is a list of AI statistics that Deep Research (from OpenAI) produced along the journey of writing this book (and as of February 13th, 2025). I have not tested all of these links but most seem legit.
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McKinsey Global AI Survey (2024): Global AI Adoption (2024)
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IBM Global AI Adoption Index (2023): Top Country for AI Adoption
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Forbes / PennedPiece (2023): China vs. US AI Adoption
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McKinsey Global Survey (2022): Growth Since 2017
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McKinsey Global Survey (2023): Generative AI Adoption (2023)
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McKinsey Global Survey (2024): GenAI Adoption Surge (2024)
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Grand View Research (2023): Global AI Market Value
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Omdia / Tractica (2023): AI Software Market Revenue
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IDC Forecasts (2023): Global AI Spending 2023
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Vention (compilation, 2023): Enterprise AI Investment Plans
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McKinsey (2025 Workplace AI Report): Execs Increasing AI Spend
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IDC via KPMG (2023): Worldwide AI Forecast
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Forbes (2019) via NU.edu (2024): Customer Service AI
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Gartner Poll (Oct 2023): GenAI Pilots in Production
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WEF – Future of Jobs Report (2020): Jobs Displaced by 2025
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Microsoft Work Trend Index (2023): Workers Using AI (2024)
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AIPRM / ResumeBuilder Survey (2023): Workers’ Job Fears
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AWS/Access Partnership Survey (2024): Productivity Boost from AI Skills
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MIT Sloan Research (2023): GenAI & Worker Productivity
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NewVantage Partners Survey (2022): Companies Investing in AI
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IDC Forecast (2023): AI Infrastructure Market
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IDC Forecast (2023): AI Platforms Software
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BCG “Where’s the Value in AI?” (2024): Fintech & AI Leaders
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McKinsey & industry reports (2023): Retrieval-Augmented GenAI (RAG)
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Salesforce & Gartner (2023): Autonomous AI Agents
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McKinsey (June 2023): Generative AI Value Potential
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Microsoft/IDC Study (2023): AI ROI (Return on Investment)
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Fortune / Gartner (2022): AI Project Failure Rate
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IBM Global AI Adoption Index (2024): AI Skills Gap
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IBM Institute for Business Value (2023): Generative AI ROI Surge
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Bank of America (2024): #ERROR!
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KPMG (2023): ROI on AI Investment
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McKinsey (2022): Efficiency ↑40%, Costs ↓30%
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The Hackett Group (2023): GenAI to Reduce SG&A 40%
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Deloitte (2022): AI “Critical to Success”
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IDC (2023): #ERROR!
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McKinsey (2021): Forecast Accuracy +10–20%
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Danone/ToolsGroup (2022): Danone’s Planning ROI
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Mastercard/Worldpay (2022): Fraud Detection Tripled
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McKinsey (2023): Customer Service ROI (AI)
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Gorgias (2023): Faster First Response (–37%)
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Zendesk (Unity case, 2023): Unity’s $1.3 M Support Savings
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Tidio (2024): CX Satisfaction Uplift
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Financial Times, February 7, 2025: Investment in AI Infrastructure
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Teneo.Ai, November 2024: AI Adoption in Businesses
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The Times, February 8, 2025: Impact on Employment
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ThoughtSpot, December 2024: AI's Contribution to the Global Economy
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The Guardian, January 29, 2025: AI and Job Displacement
Change management statistics
Here is a list of Change Management statistics that Deep Research (from OpenAI) produced along the journey of writing this book (and as of February 13th, 2025). I have not tested all of these links but most seem legit.
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KPMG (Global Transformation Study, 2016): Ubiquity of Transformation
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CEB (Corporate Leadership Council, 2016): Pace of Change Increasing
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Harvard Business Review (2019): Surge in Change Projects
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Gartner (CHRO Survey, 2019): Top-Down Change Predominant
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Gartner (2022): Inclusive Change Demand
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Prosci (Best Practices Study, 2019): Adoption of Change Offices
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The Business Research Company (2023): Change Mgmt Software Growth
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TBRC (Market Report, 2023): Change Mgmt Consulting Market
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U.S. Bureau of Labor Statistics (2023): Growing Demand for Change Pros
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WalkMe (2024, citing McKinsey): Transformation Is Widespread
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McKinsey & Co. (Global Survey, 2018): Digital Leads Recent Changes
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Altimeter (Digital Transformation Report, 2018): Drivers: Competition & Growth
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Accenture (Pulse of Change Index 2024): Rising Rate of Change
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Capterra (Change Fatigue Survey, 2022): Change as the “New Constant”
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Oak Engage (Change Report, 2023): Widespread Change Exposure
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United Nations (Change Mgmt Survey, 2021): Formal Change Strategy Lacking
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Statista (2019): Change-Ready Culture
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Gartner (HR Survey, 2022): Leadership Involvement Gap
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Change Synergy (Australia Survey, 2020): Leader Training Deficit
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ChangingPoint (UK Change Leadership Study): Managers Feel Unsupported
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Leadership IQ (CEO Study): CEO Turnover from Poor Change
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World Economic Forum (Future of Jobs, 2020): Adaptation & Reskilling Imperative
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Brandon Hall Group (2022): L&D Investment Surge
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LinkedIn (Workplace Learning Report, 2019): Learning Boosts Retention
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McKinsey & Co. (Talent Survey, 2020): Skills Gap Concerns
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McKinsey Global Institute (2017): Automation & Job Transitions
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Gartner (Communication Survey, 2022): Change Fatigue Priority
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Human Capital Institute (Change Readiness): Adaptable Workforce vs. Performance
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Software Advice (Employee Training Survey): Microlearning Preference
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Bain & Company (2022): Higher EBIT & Shareholder Returns
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Accenture (Digital Transformation, 2019): Digital Transformation ROI Struggle
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Harvard Business Review (2019): Wasted Transformation Spend
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Prosci (Best Practices, 2023): Project Objectives Met (with CM)
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Deloitte (Case Study, 2022): ROI from Change Programs
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McKinsey & Co. (2020): Mindset Shifts Drive Success
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McKinsey & Co. (State of Orgs, 2023): Lack of Management Support
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Journal of Change Management (2021): High Failure Rate
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McKinsey & Co. (Global Survey, 2015): Common Failure Causes
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McKinsey & Co. (2023): Transformation “Success” Rate
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Willis Towers Watson (2023): Declining Change Confidence
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Deloitte (CTrO Study, 2022): Transformation Experience
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Forbes Insights (2018): User Buy-In Fail Factor